Since your ISP or email delivery service email client probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book. All also known as whitelisting.
To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.
Click the "Spam Controls" link on the lower right side of your inbox screen.
When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
Choose the "allow email from" option.
Add anchoragecrossing.com then click "Add"
Click "Save"
AOL Web Mail
If using AOL web mail replying to an email from AnchorageCrossing will also work. Email from that domain will now be delivered straight to your Inbox.
Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.
To have HTML display correctly, users can:
Change their automatic download settings
Add your email or domain to their approved sender list
To change settings:
Right click on a non-displaying image in an HTML email
If you are not receiving email at Earthlink, there are two actions you can take.
Check "Suspect Email" folder
Add anchoragecrossing.com to your address book
With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.
Suspect Email Folder
While in the "Suspect Email" folder, if you see AnchorageCrossing email, select it.
Select the "Move to Inbox and Add Contact" option from the pull down menu.
This will add anchoragecrossing.com to your Address Book for future email delivery assurance.
Address Book Inclusion
Open the email.
Click "Add to Address Book" in the email header.
Use the "Address Book Editor" to verify the sender's contact details and click "save."
Fill in @anchoragecrossing.com as the email address of the sender.
Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.
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